This comprehensive training manual is designed to equip ZMCF field staff with the knowledge and skills necessary to effectively carry out their duties. It covers essential topics such as:
Client Acquisition: Effective survey techniques, client identification, and relationship building.
Loan Disbursement: Understanding loan terms, documentation processes, and e-signature procedures.
Client Engagement: Conducting group meetings, addressing client queries, and resolving issues.
Loan Recovery: Implementing effective collection strategies and managing arrears.
Compliance and Reporting: Adhering to ZMCF's policies, procedures, and reporting requirements.
By following the guidelines outlined in this manual, field staff can contribute significantly to ZMCF's mission of financial inclusion and empower communities.
ZMCF Field Staff Training Manual: Your Guide to Empowering Communities